Refund Policy
This policy explains our refund terms for Steer It Premium. We aim to state them plainly and fairly.
1. Premium is digital content, delivered immediately
Steer It Premium is a one-time purchase of $6.90. It is digital content that is unlocked on your account immediately after your payment succeeds — there is no waiting period and nothing to ship.
2. The 14-day right of withdrawal and why it is waived
If you are a consumer in the EU, you would normally have a 14-day right to withdraw from an online purchase. However, for digital content, that right is lost once delivery begins with your express consent.
At checkout, you expressly agree that Steer It Premium is delivered to your account immediately, and you acknowledge that by starting that delivery you waive your 14-day right of withdrawal. For this reason, Premium purchases are generally non-refundable.
You confirm this by ticking the consent box shown before payment. If you do not agree, simply do not complete the purchase — the free tier remains available.
3. Discretionary refunds for genuine technical failures
Even though purchases are generally non-refundable, we want you to get what you paid for. We may, at our discretion, grant a refund in cases of a genuine technical failure — for example, if your payment succeeded but Premium was not unlocked on your account and we are unable to fix it for you.
If something went wrong with your purchase, contact us first — in most cases we can simply restore your access.
4. How to request help or a refund
Email steeritapp@gmail.com with the email address used for the purchase and a short description of the problem. We aim to respond promptly.
5. Your statutory rights
Nothing in this policy removes any mandatory consumer-protection right you have under the law of your country of residence. Where such rights apply and cannot be waived, they continue to apply.
6. Out-of-court dispute resolution
If you are a consumer and we cannot resolve a refund dispute directly, you have the right to out-of-court resolution through the Czech Trade Inspection Authority (Česká obchodní inspekce, ČOI), www.coi.cz. See also our Terms of Service.